Frequently Asked Questions

  • Q: When do you go live on TikTok?
    A:we currently go live every day. you can catch us live on our tiktok account @lunavalleydiy.
  • Q: When will my order ship?
    A: we ship all orders within 48 hours.
  • Q: When will I receive my order?
    A: within 7-15 business days.
  • Q: Where do you ship from?
    A:we arrange delivery from the nearest warehouse based on your address and the available stock.
  • Q:What company is used for shipping?
    A: we choose the most suitable delivery partner based on your address.
  • Q: Do you offer wholesale?
    A: although we offer super low prices already if you'd like to place an order for 15+ of the SAME bead designplease contact us(niena555@outlook.com)to discuss special pricing
  • Q: What is your return/cancellation policy?
    A: we do not offer any refunds,returns,or exchanges.ALL SALES ARE FINAL.
    Please contact us for any issues regarding your order.(niena555@outlook.com)